Now that you have successfully created a company Facebook page, how do you use it to keep your customers engaged? Well, I made a comment during a presentation a few weeks ago that I really think is appropriate for this post… “One thing you need to consider is Facebook should be used as a communication tool to help keep a relationship between your current clients and potential clients.” It should not be your business website, to me that does not portray that you are a professional business.
Yes, I agree.. .there are over 8 million people on Facebook… true… but this traffic should be considered to be short term and here is why… ready? listen closely…
PEOPLE DO NOT GO ONTO FACEBOOK TO BUY YOUR PRODUCTS OR SERVICES!
No, they go on Facebook to engage in a digital conversation with their friends and family.
So, as the smart business owner that you are, how can you tap into that to get your name in from of those 8 million people?
Here are some suggestions, some of which I have found on the Internet and others that I have successfully used myself:
- Keep your content updated. Post to your page on a regular basis. Content that is updated on a regular basis will get your name in front of your clients on a regular basis.
- Take advantage of the new Timeline. Add milestones for your business.
- Share news that is relevant to your industry. Do a little research on the Internet, if you find something that is important relating to your industry, share it.
- Post pictures of your store, vehicle, work space (or work). People like to feel like that are involved, if you are manufacturing a product post pictures of you working.
- Introduce members of your team. This is a great way for your clients to get to know your staff.
- Post pictures of your clients in your store and ask them to go onto your Facebook and tag themselves. Again, people love to be involved.
- Once you start getting interactivity on your Facebook page, start posting questions either about your business or industry. Ask for feedback.
No matter what you do with your page, it is a wonderful tool to get your name out there and in the minds of your clients. Just don’t give up, you will be happy you did it later.